Privacy Policy

The protection of your personal data is very important for us, for this reason we adopted adequate technical and organizational measures to protect your personal data. We assure you that we issued internal policies for processing of your personal data by our employees and our collaborators. You have to remember that the less information you provide, the more control you have on your personal data. For example, if you want to surf anonymously and you do not want that your behaviour is independently tested by us and the providers of services, you have to make the adequate settings in your browser. You can surf for example, in ”incognito” mode with Google Chrome or in ”private” mode with Firefox.

We inform you that by accepting this privacy policy, you agree to the collection, processing and use of your personal data by BINAL MOB S.R.L., hereinafter referred to as Torockoi, by taking into account the data protection law/General Data Protection Regulation (GDPR) and the following terms and conditions.  

The Controller means the legal person who, alone or together with other entities, establishes the purposes and means of processing personal data. 

Name of company: BINAL MOB SRL

Address of company: Colțești, Alba county

Telephone: 0372-904097

E-mail: comenzi@torockoi.ro 

You can contact our Personal Data Protection Officer to the email address: marius.chiorean@torockoi.ro.

You have the control of your personal data, for this reason, you have the right to refuse the collection, processing or use of your personal data by Torockoi according to the data protection law, as soon as you have ceased being our customer. It is necessary that you send a refusal email to the address above. This will automatically lead to the cessation of communications from us. 

! You have to know that by your refusal, it is possible that the use of our website is not possible for technical reasons.  

Your rights:

You have the right to receive clear information about the personal data we have stored, free of charge.  

The Law gives you the following rights:

• the right of access – the right to know the collected data and the way in which they are processed;

• the rectification right – the right to request the changing of personal data if they are not updated;  

• The right of erasure “the right to be forgotten” – the right to request the erasure of personal data;  

• the right of restriction of processing – the right to limit the processing of personal data;  

• the right of data portability – the right to transfer personal data in a structured format, currently used and which can be automatically read by machines;

• the right of opposition – the right to withdraw from the consent given or to object to the processing of personal data  

• the right to submit a complaint to the supervisory authority – the right to submit a complaint against Torockoi to the supervisory authority.

The supervisory authority responsible for Torockoi is:

The National Supervisory Authority for Processing of Personal Data  

B-dul G-ral. Gheorghe Magheru 28-30, district 1, postcode 010336

Bucharest, Romania

E-mail: anspdcp@dataprotection.ro

Telephone: +40.318.059.211, +40.318.059.212

In order to exercise your rights as Data Subject, please do not hesitate to contact us based on the contact information provided above.  

What data do we collect, when, why and how we collect your personal data?  

Torockoi collects, processes, stores and discloses various personal data so that we can deliver you the services ordered. We detailed below for what purposes and in what circumstances we disclose your personal data to other persons.  

The personal data are information by which we can identify directly or indirectly your person, such as the surname and first names, address, telephone number, date of birth, data about the location and email address.  

In order to be transparent and to make you understand clearly and easily how it works and how these new provisions apply, we will use the form from the table.  

As there are different types of data, we grouped them into categories because we consider that the information is easier to understand.  

The personal data we collect when:

1. Visit the website torockoi.ro and shop.torockoi.ro

When you access our website, but without being authenticated, which means you do not order a new box, Torockoi collects the following personal data:

Information about the device:

Device ID, operating system and adequate version or other identifiers of the device  

Connection data: 

Time, date and duration of website use, origin, adequate IP address and other protocol data.  

This kind of information is collected to display the website visited. To assure that we respect the personal data minimization principle, Torockoi is limited to collecting only the absolutely necessary data.  

2. Visit the website torockoi.ro, register and order.  

All the collected data are strictly related to well-defined purposes.  

In order to take advantage of all the benefits we offer, after registration you will receive from us a confirmation email and information and subsequent questionnaires. Torockoi will collect all the necessary data for processing of orders, fields which are marked as compulsory. Without this kind of information, we cannot process your orders. All the other kinds of information which is not indicated as compulsory fields are optional. If you provide these personal data, you will voluntarily help us improve the services.  

Access data:

User, User ID, Password

Information about account (necessary for delivery services):

Surname, first names, company (optional), address, telephone number and/or email address.  

Information about the method of payment:

Cash, bank card or bank transfer.

Information about the device:

Device ID, operating system and adequate version or other identifiers of device.  

Communication data:

Comments, evaluations or feedback, communication data (for example, communication by e-mail). 

Connection data: 

Time, date and duration of website use, origin, adequate IP address and other protocol data.  

Information about orders:

History of orders

Other information:

The data we receive voluntarily while you use the website or other related activities, but also from other sources, such as social media or other (public) databases (for example, user ID of other platforms – Facebook, Instagram, YouTube).

Defined purposes and legal virtue  

As we informed you, we collect your personal data only when it is necessary, for legal and contractual purposes.  

For what purpose do we collect your personal data?

Relation with Customer Department: when you contact the Customer Service to obtain information or to make a complaint, we store the information you provide to us. For example, the reason for which you contacted us, which order did not satisfy you or if at delivery, you noticed inconsistencies or missing products. The personal data can vary depending on the reason for which you contacted us.  

Torockoi wants you to be a satisfied customer and the personal data you provide to us when you send an email or through the telephone conversation, are stored and recorded on our internal server.  

Categories of personal data:

Data about account, access data, communication data, other information.  

Legal basis:

This kind of information is necessary to fulfil our obligations related to your order and to deliver the food products to you (fulfilment of contract). Torockoi is interested in offering you the best experience (legitimate interest).  

Relationship regarding the process of reception of order delivery:

Once the order is confirmed, it is prepared and in the agreed schedule it will be delivered by the deliverers Torockoi, who are our employees or collaborators and who have access to your personal data.  

Categories of personal data:

Details regarding order, surname and first names, delivery address and telephone number.  

Legal basis:

In order to send you the order, we need your personal data (fulfilment of contract).  

Cyber security and protection  

Torockoi proposed to offer you the best services. Not every visitor of our website is as friendly as you. For this reason, in order to protect our services, we have to collect personal data which help us identify the potential hackers and thus, to prevent risks. Also, we save that we informed you about the privacy policy. For this purpose, we mention in account that you received the adequate information and the privacy policy was made available to you. De    

Categories of personal data:

Connection data 

Access data

Legal basis:

We are legally obliged to protect your data appropriately (observance of legal obligations) and the protection of the company is in our best interest (legitimate interest).  

Subsequent processing based on our legitimate interest  

Apart from the purposes and legal bases mentioned above, we process your personal data for the so-called legitimate interest. A legitimate interest is especially the processing of personal data in a group of companies, security processes of networks and information and direct marketing activities. We use your personal data to pursue our legitimate interests, provided that your rights and freedoms do not prevail.  

Legitimate interest for the following purposes:

advertising: as we proceeded in the past, Torockoi will continue to send you emails to offer you discounts and promotions, questionnaires to conduct opinion polls and market surveys for the improvement of services. You have the right to refuse the subsequent processing of data for advertising purposes on the occasion of each email, and we ask you to contact our data protection officer to the email address mentioned above. 

marketing by e-mail: Torockoi will select the information for marketing purposes, so you will receive only those notices which are suited to your preferences. You have the right to refuse the subsequent processing of data for advertising purposes on the occasion of each email, and we ask you to contact our data protection officer to the email address mentioned above. Measurement data: In order to improve our services and to optimize the commercials, we will collect various measurement data.  

Assignment and purchase, merger and procurement, change of managing partners: We inform you that if an assignment or a merger will take place followed by a total or partial purchase of equity shares, Torockoi will disclose your personal information to that company. Torockoi will make sure that any third party who will purchase the company in whole or in part will observe the legal regulations regarding the protection of personal data.  

Other information: the data you provide voluntarily when you use our website, and information from other sources, such as social media or other (public) databases (for example, user ID of other platforms), will be collected and processed together with the data requested by us.  

When do we erase your personal data?

In general, we erase the data after the purpose was fulfilled. Different erasure rules apply depending on the processing purpose. The collected data are marked with an erasure rule. When the storage period is fulfilled, the data stored will be erased.  

Torockoi will erase your personal data whenever you want and right after you notified us or after 2 (two) years from the fulfilment of purpose. If your account is inactive for 2 (two) years, Torockoi will erase your account. Before that, you will receive a separate notice from our email address to the email address recorded in your user account.

Apart from the erasure rules defined by us, there are other legal storage periods that we have to respect. For example, the fiscal data must be kept for a period of ten years or even more in some cases.

Therefore, despite your request to erase your data, it is likely that we store other data because of legal regulations. In this case, we will restrict the data from the subsequent processing.

To whom do we disclose your data?

Torockoi does not provide your data to unauthorised third parties. However, as part of our activity, we obtain the services of selected suppliers and we offer them a limited and strictly monitored access to some of our data. Before we transmit the personal data to these partner companies to process them in our name, we make sure that they respect the legal personal data protection requirements and they can prove the protection level of data with adequate proofs.  

Information about the cookies present on the website torockoi.ro 

Definition of cookies and cookies we use  

In order to make your visit attractive on our website, and to allow the use of certain functions, we use the so-called cookie modules on different pages. They are small text files stored on the device. Some of the cookie modules we use are erased after the end of browser session, which means after you close your browser (the so-called session cookies). Other cookies remain on your device, which allows us or our collaborator to recognise your browser at the next visit (persistent cookie). You can set up your browser so that you are informed about the setting of cookies and you can individually decide to accept or exclude cookies for specific cases or in general. The non-acceptance of cookies can limit the functionality of our website.  

What categories of cookie modules are there?

Strictly necessary cookies to visit the website, to use its functions. Without these cookies, the functionality cannot be guaranteed, such as the actions performed during visit (for example, the introduction of text), even when you surf the website pages. The functional cookies allow a website/an application to save the information already provided (such as the user name, the selection of language or the location where you are) and to improve the capacity of the user to offer personal characteristics. These cookies collect anonymous information and they cannot monitor your movements on other websites.  

Performance cookies collect information about the use of a website/application – such as, the pages a visitor visits most often and whether he receives error messages from one page. These cookie modules do not store information which allows for the identification of the user. The information collected is aggregated and anonymous. These cookies are used exclusively to improve the performance of a website/application and therefore, for the experience of the user. The cookies for marketing purposes are used to redirect relevant commercials for the user and adjusted to his/her interests. They are also used to limit the frequency of an advertisement and to measure the effectiveness of advertising campaigns. They record whether you visited a website/an application or not. This kind of information can be distributed to third parties (for example, advertising agents). The improvement of cookies for direction and advertising is often related to the functionalities of third-party websites.  

Refusal of using cookies 

If you do not want that Torockoi collects and analyses information about your visit, you can do this any time for the future (opt-out). If you want to refuse the use of cookies, please contact us to the contact data mentioned above.  

For the technical implementation of this contradiction, a stop cookie will be set up in your browser. This cookie module is designed exclusively to map your opposition. For technical reason, a waiver cookie module can be used only for the browser where it was set up. If you erase cookies or use another browser or device, you will have to opt out again.  

Cookies we use from third parties  

Google AdWords

As AdWords customer, we use the follow-up of Google conversions. This is an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google”). If you access our website through a Google advertisement, Google AdWords will set a cookie on the device (”conversion cookie” – performance cookie). This cookie will expire after 30 days. It does not serve for personal identification. If the cookie has not expired when you visit certain pages, we and Google can recognize that some clicked on the advertisement and was redirected to our website. Each advertising agent receives a different cookie. Therefore, the cookie modules cannot be monitored on the websites of advertising agents. The information collected by the conversion cookie is used to generate conversion statistics for the customers of AdWords who chose to follow the conversions. The advertising agents will see the total number of users who clicked their advertisement and were redirected to a label page for following the conversions. However, they do not receive any information which could personally identify the users. If you do not want to participate in the follow-up process, you can renounce to the setting of a cookie module – for example, by settings of your browser, which generally deactivates the automatic cookies. Also, you can deactivate the cookie modules for following the conversions, by setting up your browser to block the cookie modules from the domain „googleadservices.com”.

Right of change

Torockoi reserves the right to change this personal data protection statement according to the legal provisions. If the laws in force suffer changes, we will inform you with priority.  

Make the direct payment in our bank account. Please use the ID of your order as payment reference. Your order will not be delivered until the funds are transferred into our bank account.